Customer Service Specialist - Banking and Financial Services


Company 

Teleperformance

Location 

Glasgow

Employment Hours 

Full Time

Employment Type 

Permanent

Salary 

Job Requirements/Description

UK job adverts Image 8-18-2023

Customer Service Specialist – Banking & Financial Services (Glasgow)

 

Teleperformance certified as great place to work UK in 2023!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

 

Due to our success we have exciting opportunities in our Banking and Insurance sector – no previous experience necessary.

Start Dates: Various January 2025

  • Salary: From £11.44 per hour
  • Location: Office Based in Glasgow
  • Shifts: Varying shifts (Part Time not available)
  • Training: 1-4 weeks
  • Contract: Permanent
  • Background Checking:
    • Right to Work in the UK
    • Criminal Record Check
    • Credit Check
    • Any other associated checks

 

**Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training**

 

 

 

Our Benefits

  • On-line recruitment process, with potential job offer within 24 hours
  • Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
  • 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
  • Length of Service and monthly recognition awards
  • Opportunities for career development and progression
  • Employee welfare support with free access to our Mental Health Employee Assistance programme
  • Pension Scheme

Something Extra

  • Discounted holidays, flights and hotels
  • Discounted utility bills
  • Cineworld tickets - Up to 55% off
  • Virgin Trains - 20% off
  • Virgin Experience Days – 20% off
  • 25% off O2 and 20% of EE Mobile Contracts
  • Sony – 20% off Mobile Phones
  • Ray-Ban – 20% off

Skills needed to be a Customer Service Representative

 

  • A professional, polite and courteous telephone manner
  • Ability to deliver excellent service with outgoing nature 
  • Excellent verbal communication skills
  • A good listener who can convey empathy, patience and understanding 
  • Confident and proactive to deal with difficult situations and conversations 
  • High levels of accuracy and attention to detail
  • Be driven to work towards achievable targets 

 

Financial Sector - Key Responsibilities

  • Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
  • Use your problem-solving skills to support our customers, resolve their query and create a positive experience
  • Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers 
  • Have excellent attention to detail
  • Be knowledgeable of our client’s process and products and how best to support the customer

 

You can follow us on:

 

 - @TeleperformanceUK

  - @TeleperformanceUK

 - @TPmarketingUK



Company 

Teleperformance

Location 

Glasgow

Employment Hours 

Full Time

Employment Type 

Permanent

Salary 

An unhandled error has occurred. Reload 🗙