Customer Service Consultant

Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over 3,000 employees at 140 offices in more than 50 countries worldwide and are part of Cencora.

We're hiring for the Customer Service Representative to join our Customer Service team in Edinburgh.

Position Summary

"As a market-leader in the specialty logistics industry, World Courier rely on the initiative and efforts of highly-valued associates to maintain our position as our clients’ most trusted logistics partner. This is a great opportunity to join an enthusiastic team carrying out an incredibly varied role, where the end goal is always the same; advancing global healthcare." - UK Customer Service Manager

The primary responsibilities for this role as a Customer Service Consultant will require you to be motivated, to think creatively and show dedication to providing first class solutions for our specialist clients.

You will be responsible for delivering the highest standards of customer service and client relations within a niche premium logistics company that provides unsurpassed knowledge, global reach and flawless supply chain execution. This is a complex and challenging role that requires creative thinking and a passion for providing extremely high-quality customer service.

The ideal candidate will be a strong team player with excellent verbal and written communication skills who is able to work constructively with colleagues in other departments and countries across World Courier’s network.

Essential Duties and Responsibilities:

• Receiving and dealing with client inquiries
• Providing quotes according to client specifications
• Monitoring, tracking and updating clients on the status of shipments
• Entering information into the proprietary databases
• Liaising with other offices to ensure shipments arrive according to customer requirements
• Demonstrating professionalism on the phone and in the office. Providing Excellent Customer Service to internal and external clients. 
• Complies with all appropriate policies, procedures, safety rules and regulations. ?
• Assists with customer problems such as delays, missing shipments, price adjustments; etc. 
• Communicating with WC Sales to address client feedback, potential for new business, coordinating special orders, and providing quotations.

Candidate Requirements:

• Prior experience in, or knowledge of, working within the logistics, supply chain or pharmaceutical sectors would be advantageous, but not essential as full training will be provided.
• A levels / Highers or equivalent education
• Good knowledge of computers and MS Office
• Excellent communication skills and proven problem solving abilities
• Ability to prioritise and multi-task as required

What we offer:

Starting Salary: £26,000 - £28,000 per annum

Bonus - 5% (on target bonus plan)

Other Company Benefits:

• Private Health Care Insurance
• Pension Scheme – 6% enhanced employers matched contribution
• Life Insurance
• Employee Assistance Programme
• Annual leave: 20 days plus bank holidays

Shift Pattern: You will normally be required to work a daily 8 hour shift between the hours of 07.00 – 21.30, Monday – Friday.

Voluntary overtime is available on weekends.

Initial 6 month will be probationary period, during this time it will be 5 days from the office. 

Post probation - Hybrid working - 3 days from the office, 2 days from home