Relief Facilities Services Operative

We are looking for highly motivated individuals to support our Estates Team, actively assisting and supporting the delivery of sustainable tenancies and neighbourhoods, with a focus on Estate Services and the protection of property investment and assets, with flexibility to reflect organisational priorities, change, and our 2028 vision.

The successful candidates will demonstrate, excellent communication, multi-tasking, and proficient IT skills. If you would like to develop, or already have skills and/or experience in the following areas we would like to hear from you:

• Providing effective customer service to those accessing our services. This will include a range of mobile and desk-based duties / services, resident engagement as primary on-site point of contact for dealing with estates / facilities issues as they arise. 
• Support residents accessing wider GWHA services, referring issues to other staff as appropriate. 
• Undertake a range of facilities duties including but not limited to effective cleaning of common areas, litter picking, fire safety actions, and waste management aligning with our processes. 
• Undertaking security patrols across the site, ensuring effective security presence, accurate incident monitoring and reporting, including appropriate internal escalation to line managers / summoning appropriate service as required.
• Contribute to handyperson / neighbourhood support duties including but not limited to changing, lightbulbs and smoke alarm batteries, hang curtains, within occupied homes, clean and clear void properties as appropriate to reflect our service offering in these areas. 
• Minor ad-hoc duties as required e.g. unblocking a chute, graffiti removal, turn off a stop cock. Painting of common areas.