Account Manager

Hippo is seeking a proactive and commercially astute Account Manager to join our team and support our growth across either our education, health or central government portfolios. Working directly with the client, Hippo delivery and commercial teams you will play a crucial role in the management and development of our client partnerships, including our major clients, which include the NHS, Department for Education, Department for Work and Pensions, Ministry of Justice and the Home Office.

This role requires experience operating in a professional services or delivery environment and is perfect for someone who is eager to further develop their professional and commercial skills in a supportive culture. Your primary focus will be on maintaining run-rate revenue, and helping to identify further growth opportunities.

The is a hybrid role with travel across our offices and client locations as required.

What you’ll do:

• Be accountable for the creation and acceptance of project briefs and Statements of Work (SOWs) that clearly define client requirements, budgets, and timelines, and are approved before project initiation.
• Take responsibility for securing project extensions and renewals of existing work for existing clients.
• Assist, and sometimes lead, in regular client meetings and workshops, helping to gather insights and feedback to strengthen the client relationships.
• Interface with partners to create appropriate SOWs and manage any applicable SLAs.
• Act as an initial point of contact for resolving commercial challenges, coordinating with internal teams to address these effectively and escalate as needed.
• Keep systems up to date with all relevant client information (deals, contacts, KPIs including value adds etc) and provide accurate reporting.
• Take direct accountability for the management of key accounts and as part of the account team working with strategic accounts. 
• Provide day-to-day support, working with Hippo Delivery, in addressing and resolving client issues,
• Contribute to, and help deliver, the development of account strategies and plans, ensuring they align with both client goals and Hippo’s business objectives.

Skills and experience that you need

We are looking for a proactive and enthusiastic candidate, ideally with experience within digital transformation.

• Experience in a role with commercial exposure, preferably within a professional services organisation
• Demonstrated ability to assist in building and maintaining strong client relationships, with experience in supporting client management and issue resolution.
• A high level of quality throughout all aspects of work, including the creation of commercial contracts and any documentation.
• The ability to self-start and drive a deal from the initial proposal through to the winning of the deal, as well as the completion of the delivery and handling and extensions or renewals. 
• Strong financial planning and reporting skills, with an understanding of managing account budgets and supporting financial targets.
• Adaptable written and verbal communication styles, with the ability to present and influence key stakeholders effectively.
• Proactive in identifying opportunities, issues, and risks, and adept at supporting the development and implementation of solutions.
• Capable of managing multiple priorities simultaneously, with strong attention to detail and a focus on delivering high-quality results.

What makes us great

As well as a competitive salary which we’re transparent about from the outset, you can also expect a range of benefits:

• Contributory pension scheme (Hippo 6% with employee contributions of 2%)
• 25 days holiday plus UK public holidays
• Perkbox access for a wide range of discounts
• Critical illness cover
• Life assurance and death in service cover
• Volunteer days
• Cycle-to-work scheme for the avid cyclists
• Salary sacrifice electric vehicles scheme
• Season ticket loans
• Financial and general wellbeing sessions

Hippo locations

We are headquartered in Leeds and located across the UK in Edinburgh, Manchester, Birmingham, London and Bristol. We're on the lookout for top talent nationwide, so don't let location hold you back from applying. We welcome candidates from all over the UK who possess the flexibility to work from any of our locations. Plus, we offer a generous relocation support package of up to £8k to help make your move a smooth one. It's worth noting that, given the dynamic nature of our business, you may be required to work on-site at client locations or from your own home.