Claims Handler

We have exciting opportunities for Claims Handlers to join us in our Maxim Park office at Euro Central so why not Kick Start Your Customer Service Career with Aviva! 

We love people who do the right thing for our customers, and our colleagues.

We want people who speak up, who take responsibility, and who make good decisions.

Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone.

That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you!

Working Hours: Shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm Saturday and Sunday.

Our current rotation is one late shift every 2nd week and 1 weekend day every 3rd weekend.

Average of 35 hours p/week over 5 days.

You will be required to be flexible with these hours as shifts for this role are on a rota basis. 

We are also open on Bank Holidays.

This is a hybrid working position, so being able to get into the Maxim Office at least 50% of your working week is essential. 

A bit about the job:

Our Claims Handlers handle insurance claims with the maximum efficiency and minimum fuss, in an attractive environment. Don’t worry if this is something new for you, full training will be provided. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers insurance needs.

If this is you and are flexible with your working hours, then why not apply!

Skills and experience we’re looking for:

• Positive attitude and strong desire to meet customers’ needs.
• Excellent communication skills, both written & verbal
• The ability to listen and reason empathetically.
• Flexible attitude towards change and ability to work in a fast paced environment.
• Good level of IT skills to navigate systems.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary of £23,900 (This role falls under Aviva’s “Pay progression scheme”, so the further you develop in this role the higher the salary will be)
• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work