Community Services Supervisor

We believe everyone deserves a great Glasgow life and that starts with the people who work here.

Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city. To help us achieve that, we are looking for Community Services Supervisors to join our Community Library Operations team.

Our teams focus on making a real difference through culture and sport in Glasgow. If you’re excited by the idea of being part of that, this could be the job for you.

What you need to know

Full Time (35 Hours per week on a 2-week rota) A mix of daytime and early evening shifts across Monday–Friday, with one Saturday every other week:

• Week 1: Mon, Wed, Fri: 9.30am – 5pm, Tues, Thurs: 12.30pm – 8pm.
• Week 2: Mon, Fri, Sat: 9.30am – 5pm, Tues, Thurs: 12.30pm – 8pm.

Part Time (35 Hours across a 2-week rota) A balanced pattern across weekdays and alternate Saturdays:

• Week 1: Mon, Sat: 9.30 am – 5.00pm
• Week 2: Mon, Wed: 9.30am- 5.00pm, Tues: 12.30 pm – 8.00pm

Contract type: Permanent

Pay details: The listed salary is for a full-time role. If you’re applying for a part-time, we will calculate your pay on a pro-rata basis. The hourly rate is £16.98 per hour.

Location: City-wide, with your main base discussed at interview.

What you’ll do

As a Community Services Supervisor you’ll be a part of an established team, reporting to the Libraries & Communities Officer. You’ll play an essential role in the operational management of community libraries operated by Glasgow Life. Your work will make a visible and lasting difference. This could be:

• Supporting our communities
• Helping people get active
• Creating cultural experiences
• Or working behind the scenes to make it all happen

Who you are

We’re looking for someone with the right skills who brings energy to the role. If the following sounds like you, apply today!

We’re looking for:

• Experience of operational management of premises
• Good ICT skills
• Excellent interpersonal and communication skills
• Good literacy and numeracy skills
• Excellent customer service skills
• Previous supervisory experience
• Ability to work on a flexible pattern of hours including weekend and evenings
• Be able to work in locations within a hub and across the City.

When selecting candidates for interviews, managers will look for candidates who meet all the ‘essential’ criteria listed in the Person Specification. If there are many candidates, they may also consider desirable skills. So, include those if they apply to you.

What we offer

At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning.

Support

Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.

Pension

Join the Local Government Pension Scheme (LGPS) – a Defined Benefit scheme that provides you with a secure pension for later life.

Discounts

As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store.

Flexibility and development

We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development and career progression.