Lead a business banking contact centre focused on delivering excellent customer experiences via telephony and chat, while driving strategic change initiatives.
Ideal candidates will possess extensive operational management experience, strong leadership skills, and a commitment to continuous improvement.
Enjoy a hybrid working model with occasional weekend hours, based at the Glasgow hub, alongside a competitive salary and supportive workplace culture.
Key duties include welcoming guests, managing check-ins, and coordinating with housekeeping. Your friendly personality and strong customer service skills will shine in this role.
Ideal candidates should have excellent communication skills, a passion for customer service, and the ability to work well in a team atmosphere.
Working 24 hours per week in Hamilton, this permanent position offers up to £13.06 per hour and includes various employee benefits.