Nationwide Building Society
We’re a building society, or mutual, owned by our members. That’s anyone who banks, saves or has a mortgage with us. We’re run for their benefit and to help the communities around us. We’re not run for shareholders in the same way that banks are.
2 Vacancies
£80,000 - £90,000 a year
- Lead a business banking contact centre focused on delivering excellent customer experiences via telephony and chat, while driving strategic change initiatives.
- Ideal candidates will possess extensive operational management experience, strong leadership skills, and a commitment to continuous improvement.
- Enjoy a hybrid working model with occasional weekend hours, based at the Glasgow hub, alongside a competitive salary and supportive workplace culture.
£52,800 - £60,000 a year
- Lead and manage operations teams to provide exceptional onboarding service for business banking customers, ensuring seamless and efficient experiences.
- Ideal candidates should possess operations leadership experience, a passion for customer service, and a drive for continuous improvement.
- This full-time role is based in Glasgow, offering a competitive salary and focuses on cultivating a positive, inclusive workplace culture.