Seasonal Visitor Experience Assistant (General Site)
Company
Location
Newtonmore
Employment Hours
New Jobs
Employment Type
Contract, Contract
Salary
£14.12 an hour
Job Highlights
- Actively promote a positive environment while delivering exceptional customer service and oversight of the museum's operations, ensuring a memorable visitor experience.
- The ideal candidate will have strong communication skills, experience in customer care, and a commitment to teamwork and sustainability.
- This position requires working varied hours, including weekends and bank holidays, offering a dynamic environment in the picturesque Highland Folk Museum.
Job Requirements/Description
Reference code: HLH/2605/13
- Museum
- Newtonmore
- Closing on 31st May 2026
- Work location: Highland Folk Museum
- Contract type: Various
- Salary: £14.12 per hour
- Homeworking: This post is not suitable for homeworking
- Responsible to: Assistant Operations Manager
- Contact: Joann Hopkins 01349 781656 / Joann.Hopkins@highlifehighland.com
Key duties and responsibilities
- Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
- Provide a warm, professional welcome to all visitors, creating a memorable experience through excellent customer care, attentiveness and efficiency.
- Be responsible for the opening, closing, and checking of the museum site and historic buildings, always keeping an awareness of security and safety of personnel.
- Assist with car and coach parking and with the meeting and greeting of visitors.
- Welcome coach groups, including orientation of the Museum and selling guidebooks.
- Provide lunch cover to the Croft team as required.
- Ensure the museum buildings are kept clean and tidy, assist in emptying bins / recycling points across the Museum.
- Assist in the day-to-day operation of the Museum, by providing outstanding customer care in all areas.
- Assist with the maintenance and groundwork as required.
- Work on a rota basis, including weekends and bank holidays ensuring you are up to date with your rostered shifts and give advance notice of any leave requests for consideration.
- Pursue continuous professional development and contribute to the continuous improvement of the Highland Folk Museum and High Life Highland as a whole.
- Attend and undertake any training online or in person.
- Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
- Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Highland Folk Museum team.
- Undertake all tasks in accordance with High Life Highland policies and procedures, including General Data Protection Regulations, health and safety procedures, relevant checks, reporting any concerns to management to ensure corrective action is taken.
Maintain an awareness and knowledge of the risk management responsibilities appropriate to their role, as identified within the HLH Risk Policy and associated guidance documentation.
This is a seasonal post lasting until the 25th of October 2026. We can offer a variety of shift patterns and/or flexible hours and applicants are able to work across multiple posts if desired.
*** A Disclosure Scotland PVG check is not required for this post ***
Date posted: 15th May 2026
About us
High Life Highland is charity and our purpose is Making Life Better. We are a fun, friendly, caring, supportive, inclusive and proud organisation with strong people values based around integrity, community, accountability, respect and example. We believe if all our of employees strive to embrace our people values then, collectively, we give ourselves the best chance of fulfilling our purpose of Making Life Better.High Life Highland (HLH) is committed to the protection and safeguarding of vulnerable groups, including children and protected adults and believes that they should never experience any kind of abuse. It has a responsibility to promote the welfare of those in vulnerable groups and to keep them safe and to practice in a way that protects them. HLH expects all those with whom the Charity engages to share this position. Where applicable, new positions will be subject to the appropriate level of Disclosure Scotland checking; identity checks (address, date of birth), employment/experience history, two references (one of which must be most recent employer, where appropriate), qualifications, Right to Work in the UK (where applicable). The above will apply to anyone working on behalf of HLH (paid or unpaid) including all board directors, staff, workers, volunteers, agency staff and students.
- Museum
- Newtonmore
- Closing on 31st May 2026
Company
Location
Newtonmore
Employment Hours
New Jobs
Employment Type
Contract, Contract
Salary
£14.12 an hour