Welcome Host

Hours - Full-time, 35.75 hours

Contract - Permanent

Salary - £25,470 per annum

Location - Royal Commonwealth Pool

Open Day - Tuesday 18th May 2026 - Book your interview slot today!

Are you passionate about delivering exceptional customer service and thrive in a dynamic, people-focused environment? Join our vibrant front-of-house team at Edinburgh Leisure as a Welcome Host, where you’ll be the face of our venues, creating memorable experiences for every customer.

What You’ll Do:

• Meeting and greeting customers, pointing them in the right direction, creating a welcoming and fun environment, and helping them get the best experience in every visit.
• Responding to customers’ questions and enquiries in person, over the telephone, and by email in a friendly and efficient manner.
• Preparing and setting up our venues and equipment for events and customer use.
• Keeping everything clean, tidy, safe, and presentable.

What You’ll Bring:

• A vibrant, customer-focused personality with strong communication and listening skills.
• Exceptional customer service skills with experience in customer-facing roles.
• Ability to juggle multiple tasks, stay calm under pressure, and respond quickly to customer needs.
• Ability to connect with diverse people and work independently or in a team.
• Ability to learn and follow all safety standards and procedures.
• Basic understanding of technology and experience with point-of-sale systems.

What We Offer:

• FREE membership across all our centres with access to fitness classes, gyms, and swimming pools
• Opportunities for training, career growth and development
• Generous holiday allowance (32 days, rising with service up to 40 days)
• Cycle-to-work scheme
• Paid sick leave
• Company pension (with employee contributions matched by the company up to 12%)
• Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more)

Opportunities available:

• Royal Commonwealth Pool - Full-time, 35.75hours - 3 week rolling rota; a mix of early and late shifts. Earliest start is 05:15am and latest finish is 22:00pm. Working 1 weekend in 3.

Interviews will be held at Meadowbank Sports Centre on Tuesday, 18th May 2026. Due to limited spaces available on the day, we will contact successful candidates to reserve a time slot.

We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.

Registered Scottish Charity No: SC027450