Applications Support Engineer(Enterprise Systems)

Applications Support Engineer (Enterprise Systems) Grangemouth (site-based, 5 days per week) 37.5 hours per week 6-month PAYE contract (with a view to extend) Rate: Competitive (dependent on experience)

MRD Recruitment is delighted to be working with a leading global manufacturing business to recruit an Applications Support Engineer based at their Grangemouth site.

This is a fantastic opportunity to join a large-scale, complex industrial environment where you'll play a key role in supporting and maintaining business-critical applications across multiple business units.

You'll be responsible for the support, maintenance, and continuous improvement of a wide range of applications, from desktop software through to enterprise-level systems, within a Microsoft Windows environment.

Key responsibilities include:

• Supporting and troubleshooting business-critical applications
• Managing and resolving incidents, including system outages
• Assisting with application implementations, upgrades, and testing
• Ensuring systems meet performance, security, and SLA requirements
• Creating and maintaining technical documentation and support procedures
• Contributing to continuous improvement initiatives
• Supporting small-scale IT projects and system enhancements

You'll also participate in an on-call rota as part of the wider Applications team.

We're looking for someone with strong application support experience in a complex, enterprise environment.

Essential:

• Experience supporting desktop, client-server, and web-based applications
• Strong troubleshooting and incident management skills
• Experience working in a Windows-based environment
• Ability to prioritise and manage multiple support requests
• Experience supporting both bespoke and third-party applications
• Strong communication and stakeholder engagement skills

Desirable:

• Scripting or development exposure (e.g. PowerShell, VBA, JavaScript, .NET)
• Experience with databases (SQL Server, Oracle)
• Knowledge of cloud platforms (Azure)
• Familiarity with SharePoint, Power Platform, or BI tools
• Understanding of ITSM tools and ITIL processes
• Experience in manufacturing, industrial, or regulated environments

• Work in a large-scale, technically complex environment
• Exposure to a broad range of systems and technologies
• Opportunity to contribute to critical business systems and projects
• Potential for contract extension