Warehouse Manager

Job Title : Warehouse Manager
Responsible to : Production Director
Department : Warehouse

Main Purpose : Responsible for smooth and efficient day to day running of the warehouse, managing finished stock and efficient delivery of orders to customers, within budgeted labour cost. This is a permanent position, working 38 hours per week (Monday to Friday, hours). Salary £38,000 dependant on experience.

Key Responsibilities

Leadership & Operations

• Lead and provide direction to all warehouse staff and customer service team on all matters relating to Logistics/Export/Customs requirements and work with warehouse team to provide support in all aspects of the daily job.
• Oversee effective recruitment and retention of staff.
• Responsible for overseeing the PDR process within the warehouse and anticipate/identify training and development needs.
• Responsible for ensuring quality of work audits are in place and ensuring that staff training is implemented where required.
• Ensuring all staff are aware of Company goals, achievements, results, policies, time management & absence rules & procedures.
• Conduct Disciplinary and Attendance management interviews in conjunction with HR.
• Facilitate and direct daily meetings within department to ensure plans and requirements are clearly communicated and highlight daily objectives.
• Work closely with the warehouse team to anticipate and resolve any problems with regard to timescales in the most efficient way possible making decisions on any changes to priority to maximise efficiency whilst minimising any disruption to delivery.
• Review work throughput regularly with appropriate members of the team and discuss, providing recommendations and implementing improvements to department processes with regard to efficiency and quality.
• Responsible for collecting, maintaining and reporting performance metrics at weekly and monthly levels and to ensure staffing levels are at the ideal level to achieve the production targets within budget.
• Be the point of contact for carriers to ensure consistency and reliability of service.
• Ensure everyone adheres to the expected standards of housekeeping. Responsible for setting clear housekeeping expectations and ensuring these standards are achieved.
• Work with other department Directors/Managers to align and synchronise weekly, monthly and yearly targets.
• To liaise closely with the Planning/CS teams to achieve OTIF and highlight to them any possible hold ups and ensure any possible bottlenecks/problems are solved in a timely manner.
• Manage holidays, ensuring systems are in place for 50 week working.
• Effectively involve and utilise each team member to their fullest potential.
• Motivate team to work together in the most efficient manner for the needs of the business.
• Plan and facilitate effective and regular team meetings with production and planning colleagues.
• Challenge others to develop as leaders while serving as a role model and mentor.

Quality

• Liaise with other areas of the business as necessary with regard to quality issues and improvements to processes/new initiatives.
• Ensure quality standards and targets are achieved. Continually and actively work to reduce the cost of quality.

Consumables & Customer Orders

• Control stock of all labels/tickets/bags and liaise with CS team on all PL requirements.
• Liaise with CS team on a daily basis regarding order priorities.
• Monitor delivery performance and, in conjunction with CS and Production teams, minimise any internal lateness where possible
• Monitor and reduce shipping costs where possible.

About You

Our ideal candidate will have knowledge or experience in :

• Using Jomar, or a similar operating system, specifically in shipping/order entry & how the production system works with regard to site manufacturing.
• Presentation codes and operation of pick lists.
• Operation of the Hawick (or similar) production site.
• Running & managing a warehouse, stockroom or similar environment.
• Managing wholesale and retail customer shipping requirements.
• Have proven knowledge of Customs/Export rules & requirements.

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement or qualification. At Johnstons of Elgin, we are dedicated to building a diverse, inclusive and authentic workplace so if you are excited about this role but think your experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

About Us
Founded in 1797, Johnstons of Elgin is an innovative, luxury clothing brand celebrating 225 years of experience in working with the world’s finest fibres. Across three centuries, our family-owned company has carefully sourced cashmere and fine woollen fibres from around the world, applying the latest technology and highest quality craft expertise in our very own vertical Scottish mills. Employing over 1,000 staff, our valued employees and communities are at the heart of everything we do, producing unique, high-quality designs which are made to last. Our brand is focused on sustainability, working with natural, renewable and biodegradable fibres and we are committed to maintaining a minimal environmental footprint.

Johnstons of Elgin is proud to be an equal opportunities employer wholeheartedly supporting the principles of equality and diversity to build an inclusive workforce. Our aim is to embed diversity and inclusion in everything we do to create an environment where our employees feel safe to be their whole authentic self without having to downplay or change parts of their identity. We celebrate diversity in all its forms, which goes beyond those characteristics protected by law to include everything that makes us unique, from our backgrounds and experiences to our personalities and ways of thinking.

We endeavour to provide reasonable accommodations for individuals with disabilities and encourage any candidate who requires assistance to contact us at hr@johnstonsofelgin.com.

Please note all applicants must be able to provide evidence of their right to remain and take up employment in country the job is based.

Closing date : 16 June 2026