Food & Beverage Assistant

£13.61 OTE plus other incredible benefits and perks!

Casual Food & Beverage Assistant ***Luxury hotel***

What's in it for you from day one:

• £13.61 OTE plus other incredible benefits and perks!
• Nutritious free meals on duty.
• Award winning L&D programmes,with over 80 individual courses available,from foundation skills to leadership skills.
• Excellent development opportunities with 80% of our managers being home-grown.
• Two paid volunteering days each year,so we can give back to our communities.
• Access to the Employee Assistance Programme through our partners at Hospitality Action.
• Monthly tea parties and annual social events,including boat parties and festive events for your little ones.
• Complimentary quality uniform and dry-cleaning services

We are looking for a Casual Food & Beverage Assistant to join our family! We are looking for someone who has excellent customer service skills,interpersonal skills,attention to detail and has previous experience in a similar role in a luxury hotel environment. This is a casual role and will be reporting into the Food & Beverage Manager.

Location:100 Princes Street

Employment type:Casual

Working pattern:A range of shifts consisting of both early and late shifts

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people,having received the Princess Royal Training Award three times (2017,2020,and 2023) from HRH The Princess Royal and City & Guilds.

Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025,a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.

100 Princes Street is our first hotel in Scotland and is home to 25 iconic guest rooms and five suites. It was awarded the AA best hotel in Scotland in 2025/2026. The hotel’s two signature suites – The Archibald and The Isobel – boast direct views of Edinburgh castle. The interiors of 100 Princes Street are inspired by Scottish explorers and their travels. Scottish artisan weaver,Araminta Campbell,was commissioned to create five bespoke tartans for the hotel,that adorn the walls of every bedroom and suite. A number of bedrooms enjoy stunning views across Princes Street Gardens towards Edinburgh Castle. All guest rooms are equipped with every mod-con,including charging points for a variety of devices. The Wallace is our all-day lounge,dining room,well-stocked bar,library and tasting room,guests can dine on delicious hearty fare,made using the freshest local produce while sipping on a single malt or artisan gin,or relax and enjoy traditional afternoon tea while gazing at Edinburgh Castle.

Key Responsibilities of a Food & Beverage Assistant:

• Creating memorable experience to our guest by using emotional engagement and high attention to details.
• Being familiar with all menus and all products available.
• Cleaning and setting up tables.
• Taking orders for our wonderful guests.
• Making sure that all food service areas are maintained to the highest level of cleanliness and hygiene.
• Assisting with the restaurant within house telephone calls and messages from guests as well as taking reservations to the company standards.

What are we looking for?

• Previous experience in a similar role within a luxury hotel or high-end restaurant environment is preferred.
• Excellent customer service and interpersonal skills,a keen attention to detail,and the ability to handle high-pressure situations with grace.
• A friendly,enthusiastic,and professional with a strong passion for hospitality and ensuring guests have an unforgettable experience.
• Ability to work effectively within a team,collaborating with colleagues across different departments to ensure smooth service and guest satisfaction.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.