University of St Andrews Shop Supervisor

The University of St Andrews is seeking a Shop Supervisor

Our store is the official retailer to the University of St Andrews. It provides high quality University branded clothing and goods and provides a welcoming point for university visitors, tourists and the public.

Our aim is to provide a broad range of the highest quality of merchandise to an international family of alumni, students, staff and visitors.

Leadership

• Provide quality line-management to the team to ensure a consistently excellent customer experience
• Enable a positive and inclusive environment
• Lead daily team briefings to ensure colleagues are aware of all requirements and targets for the day ahead
• Be proactive in sharing feed

Retail Operations

• Communicate service standards with confidence and consistency to deliver unique and memorable experiences for all our customers and ensure these standards are always met
• Develop extensive product knowledge to train colleagues and enhance the customer experience
• Support Manager achieving company strategy
• Achieve KPIs as instructed by management
• Recording health and safety and security issues as appropriate
• Engaging with customers and their queries, dealing with them swiftly and professionally
• Manage stock deliveries and ensure delivery notes are filed for processing
• Ensure stock rotation and stock control processes are accurate and consistent to maximise sales at all times
• Ensure visual merchandising standards are maintained to the highest standard
• Ensure housekeeping is completed by the team on daily basis to maintain a clean and tidy environment for both customers, staff and visitors.
• Assist in managing internet orders, enquires and returns
• Create rota to ensure the Shop is open at required times, and appropriately staffed

To be successful in this role, you will have:

• A minimum of 1 years’ experience of supervising and developing teams with a proven record of accomplishment in meeting commercial, operational and quality targets
• Understanding of processes and procedures relating to recruitment, employee relations, HR policy, and workforce planning
• Effective communication skills
• Excellent customer service skills
• Effective leadership skills and attributes
• Proven initiative – ability to contribute ideas for better working
• Ability to work on own and as part of a team
• Attention to detail
• Competent verbal and written communicator
• Use of IT systems, word and excel

Personal Attributes/Competencies:

• Positive, enthusiastic, can-do attitude
• Friendly and approachable
• Reliable and consistent
• Responsible and trustworthy
• Ability to work under pressure

Benefits:

• Company pension
• Store discount

Work Location: In person

To Apply

Please send a covering letter and CV to LC371@st-andrews.ac.uk

Closing Date: 29 May 2026

University of St Andrews Shop

Pay: £13.55 per hour

Desired Start Date: Monday 8 June

Full Time, Permanent