Receptionist

We are looking for a Receptionist to join our team in Dundonald Resort & Golf Club, Gailes. Hourly rate of £12.71!

This is a temporary position to work part time hours until 31 October. This will be 24 - 30 hours across variable days which will include weekends and bank holidays.

Flexibility is essential to suit the needs of the business. This role will be 3 or 4 days a week.

Company overview:

Verde Resorts has 8 amazing destinations across the United Kingdom, each of which has its own unique offering. Whether you are looking for a role in food and beverage, grounds, maintenance, housekeeping, entertainment or at a management level then the Verde Resorts family will have the career waiting for you!

About The Role

Main responsibilities:

The successful Receptionist will

• Meet and greet resort guests.
• Assist guests with any queries they may have.
• Advise on the local area.
• Issue accommodation keys and information.
• Advise guests on events within the resort.
• Handle telephone calls.
• Deal with customer complaints.
• Accurate cash handling.

Requirements:

Excellent customer service and strong communication skills are essential. A driving licence and the ability to drive is advantageous to get to and from the retreat.

What’s in it for you:

• Competitive rate of pay.
• Enhanced holiday entitlement (*with the option to cash in a number of holidays per year).
• Discounted staff breaks at our luxurious holiday resorts across the UK.
• Free use of all Verde Resorts facilities including many of our free gyms and swimming pools.
• Food discount across all resorts.
• *Free complimentary round of Golf .
• Discounts on spa treatments.
• *'Introduce a friend' recruitment bonus.
• *Company employee sick pay.
• Compassionate leave pay.
• Employee Assistance Programme.
• Free access to the Verde Resorts Academy training programme to help further your career and skill levels.
• Cycle to work scheme.
• MediCash cash plan.
• Subject to terms and conditions

Required Criteria

• Right to Live and work in the UK
Excellent customer service and strong communication skills

Desired Criteria

• A driving licence and the ability to drive is an advantage to enable easy travel to and from the resort

Skills Needed

Answering Customer Questions, Ability to Identify and Anticipate needs, Exceeding Customer Expectations

About The Company

Founded in 2017 and headquartered in London, Verde Resorts Management supports a portfolio of holiday resorts and lodge parks throughout the UK. As a small but dedicated team, we manage holiday-home ownership sites, break-away resorts and leisure-oriented properties. Our work includes resort operations, hospitality services, holiday home ownership administration, and maintaining high standards of guest and owner satisfaction. We aim to offer tranquil getaways, quality amenities, and professional service management, making holiday-home ownership or short breaks as smooth and enjoyable as possible. For staff, we offer the opportunity to be part of a growing business where every role makes a difference — from property operations to guest services and administration.

Company Culture

At Verde Resorts Management, we believe in building a workplace rooted in respect, teamwork and a shared love for hospitality and leisure. We’re a compact, hands-on team where each individual’s contribution counts — everyone gets heard. We encourage open communication and collaboration whether someone works in guest services, maintenance, administration or operations. We value flexibility, friendly working relationships and a supportive environment, recognising that delivering great guest experiences starts with a team that feels supported, trusted and valued. Fans of nature, relaxed surroundings and holiday-style living will find working with us especially rewarding.

Company Benefits

We strive to support our team with fair compensation and a working environment that values wellbeing and balance. Employees benefit from opportunities to work in resort settings — often surrounded by natural landscapes and leisure amenities — which can offer a different pace compared with typical office jobs. Roles frequently combine guest-facing hospitality with property-management, giving staff varied experiences and skills. As a small company, there are real opportunities for involvement across different functions, which can support career development and growth. We prioritise teamwork, a friendly atmosphere and provide chances for staff to share ideas, take responsibility and make a noticeable impact for both guests and property owners.

Salary

£11.00 per hour