Customer Resolution Trainee
Company
Location
Perth
Employment Hours
New Jobs
Employment Type
Permanent
Salary
£25,181 - £25,639 a year
Job Highlights
- Engage with customers on queries regarding repairs, tenancies, and accounts while learning essential customer service skills during a hands-on three-year traineeship.
- The ideal candidate is aged 16-24, eager to learn, with good communication skills and a passion for customer service.
- This full-time role based in Perth offers a salary of £25,181 - £25,639, along with flexible working hours and generous benefits.
Job Requirements/Description
Job details
Job reference
REQ000820
Date posted
18/05/2026
Application closing date
07/06/2026
Location
Perth
Salary
£25,181 - £25,639
Package
We offer an attractive salary and benefits package including a contributory pension scheme, generous annual leave entitlement, enhanced family friendly and sick pay entitlements. and flexible working options to support you to have a good work life balance
36
Full time
Job category/type
Blank
Customer Resolution Trainee
Job description
Launch Your Career: Customer Resolution Trainee at Kingdom Group
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We’re recruiting a Customer Resolution Trainee. If you are aged 16 – 24 and like the sound of working directly with our customers and helping them with queries about repairs, tenancies and account management, while expanding your customer service and communication skills, then our three-year traineeship could be for you.
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This is your chance to build a long-term career and gain a recognised qualification, whilst learning alongside experienced colleagues who are committed to providing the highest standard of service to our customers.
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At Kingdom Group, we’re constantly evolving to meet the changing needs of our communities. We rely on our Customer Hub to be the crucial first point of contact for our customers and to keep services running smoothly.
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If you’d like to be part of the next generation of talent to keep that going, this is the role for you.
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The Role
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As a Customer Resolution Trainee, you’ll:
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- Work across all teams in our Customer Hub, helping to deliver exceptional customer service and experience.
- Learn alongside our Customer Support Advisors and Customer Experience Officers, gaining hands-on experience in handling customer queries about repairs, housing, tenancy and account management.
- Develop core customer service, communication and digital skills while working towards a recognised qualification in customer service.
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You’ll help respond to customer queries, support engagement activities and contribute to projects that improve the customer experience – building real-world skills with every interaction.
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What Could This Role Lead To?
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Although completion of the traineeship does not guarantee a permanent position, there may be opportunities for successful candidates to progress into roles such as:
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- Customer Support Advisor
- Customer Experience Officer
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Why Join Kingdom Group?
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At Kingdom Group, every role is about making a difference. Every role directly contributes to improving lives, supporting communities, and delivering positive outcomes for those who rely on us.
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Working here means joining a supportive, innovative organisation where your work truly matters. We’re proud to hold Investors in People Gold and Investors in Young People Platinum accreditations, reflecting our focus on professional development, employee wellbeing, and creating a workplace where everyone thrives.
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What We Offer
What We Offer
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A structured traineeship leading to a nationally recognised qualification, alongside the day-to-day support of an experienced Customer Resolution team. We are committed to creating a diverse and inclusive workplace where everyone can thrive, and you’ll find a supportive environment that prioritises work-life balance, flexibility, employee wellbeing and ongoing professional development.
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About You
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We’re looking for someone who:
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- Holds (or is working towards) National 5 English and Maths, or an equivalent qualification or experience.
- Has a genuine interest in helping people, with strong communication skills, attention to detail and basic digital skills.
- Stays calm under pressure, can work on their own initiative and as part of a team. No previous workplace experience is required – what matters most is your enthusiasm and willingness to learn.
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Ready to Apply?
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This is your opportunity to start a rewarding career – learning a profession, earning a recognised qualification, and helping Kingdom Group continue to deliver meaningful change.
This is your opportunity to start a rewarding career – learning a profession, earning a recognised qualification, and helping Kingdom Group continue to deliver meaningful change.
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Closing Date: Sunday, 7 June 2026
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Interviews: Week commencing 22 June 2026, Location TBC.
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Additional Information: To discuss any of the roles or require reasonable adjustments as part of this process please contact us on 01592 632577 or employeelifecycleteam@kha.scot
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Kingdom Group is proud to be an inclusive employer. We welcome applications from everyone and are committed to building a positive and inclusive workforce that reflects the communities we serve.
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Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If we offer you the role and you are homeless at that point, we will also offer you a tenancy in one of our properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under “Supporting information” on your application form.
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Scottish Charity No: SC000874
Company
Location
Perth
Employment Hours
New Jobs
Employment Type
Permanent
Salary
£25,181 - £25,639 a year