Port Assistant Gourock & Wemyss Bay
Company
Location
Wemyss Bay
Employment Hours
New Jobs
Employment Type
Permanent, Contract, Contract
Salary
£14.34 an hour
Job Highlights
- Play a vital role in delivering excellent customer experiences while handling ticket sales, cash transactions, and assisting with vessel operations.
- Ideal candidates will have strong customer service skills, attention to detail, and the ability to handle cash and equipment with care.
- Part-time role with 20 hours per week in Wemyss Bay, offering flexible shifts including weekends, and generous benefits like annual leave and a staff travel pass.
Job Requirements/Description
The Role
As a member of our Port team, you'll play a vital role in delivering an outstanding experience for all our customers - whether they're residents, UK visitors, international travellers, or commercial clients.
This is a varied, hands-on role combining customer service with operational, safety and security responsibilities. From assisting with vessel movements to maintaining the pier environment, you'll help ensure out ports run smoothly, safely, and to the high standards our customers expect.
Working Pattern
You'll work a varied shift pattern, working 3 days over 7, including weekends, bank holidays and evenings. Shifts may involve early starts or finishing after the last vessel departs.
Key Responsibilities
Ticketing and Sales:
Customer Service:
Cash Handling:
Data & Administration:
Vessel Operations:
Maintenance & Cleaning:
Equipment Operation:
Safety & Security:
General Duties:
About You
We're looking for individuals who are:
To succeed in this role, you'll have:
You will also:
Benefits
Salary
£14.34 per hour
Contractual hours
20
Basis
Part time
Package
• Excellent training, development, and career progression • 37 days annual leave (pro-rata) • Staff travel pass for yourself, spouse/partner, and dependents • A very generous pension
Date posted
13/05/2026
Job reference
REC000101500
Permanent | 20 hours per week | Gourock/Wemyss Bay
The Role
As a member of our Port team, you'll play a vital role in delivering an outstanding experience for all our customers - whether they're residents, UK visitors, international travellers, or commercial clients.
This is a varied, hands-on role combining customer service with operational, safety and security responsibilities. From assisting with vessel movements to maintaining the pier environment, you'll help ensure out ports run smoothly, safely, and to the high standards our customers expect.
Working Pattern
You'll work a varied shift pattern, working 3 days over 7, including weekends, bank holidays and evenings. Shifts may involve early starts or finishing after the last vessel departs.
Key Responsibilities
Ticketing and Sales:
- Process ticket sales accurately and efficiently
- Support customers in selecting appropriate tickets
- Operate ticketing systems and issue tickets
Customer Service:
- Deliver excellent customer service at all times
- Respond to enquiries, resolve issues, and provide guidance
- Support customers with booking amendments, cancellations, and onward travel during disruptions
Cash Handling:
- Handle cash and card transactions
- Issue receipts accurately
Data & Administration:
- Input customer and ticketing data accurately
- Record and communicate sailing statistics
Vessel Operations:
- Assist with safe and secure vessel mooring in line with procedures
Maintenance & Cleaning:
- Carry out routine cleaning and upkeep of the pier
- Report maintenance issues or safety concerns
Equipment Operation:
- Operate equipment such as forklifts and vans
- Follow correct procedures for cargo and equipment handling
Safety & Security:
- Monitor the pier to ensure safety and security
- Uphold safety regulations and follow emergency procedures
General Duties:
- Support the Port Manager with any additional requirements
About You
We're looking for individuals who are:
- Resilient, supportive and positive
- Hands-on and proactive
- Team players who thrive in a fast-paced environment
To succeed in this role, you'll have:
- A passion for delivering excellent customer service
- Strong verbal and written communication skills
- A proactive approach to problem solving
- Attention to detail
- Basic IT skills
- A good understanding of CalMac services
- The ability to commute to and from the terminal daily
You will also:
- Hold a full UK driving license
- Be flexible to work shifts, including weekends
- Be self-motivated and able to work without supervision
Benefits
- Full uniform and PPE provided
- Excellent training, development, and career progression opportunities
- A very generous employer contribution pension
- Enhanced rates for working overtime and unsociable hours
Company
Location
Wemyss Bay
Employment Hours
New Jobs
Employment Type
Permanent, Contract, Contract
Salary
£14.34 an hour