Visitor Experience Assistant

Visitor Experience Assistant - Full time | 35 hours
Full time Salary: £24,973 (pay award pending)* (£13.66 per hour)
Actual Salary (Pro-rata for 25 hours): £17,837 (pay award pending) *
Hours: 35 hours per week | Five days across seven
Location: National Museum of Flight, East Fortune Airfield, East Lothian

National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.

As an organisation our values are Creative, Inclusive, Collaborative and Forward-thinking.

We are looking for enthusiastic, passionate, honest, service-driven individuals to join our Visitor Experience team.

Benefits of joining us as our Visitor Experience Assistant will include:

• Annually alongside your salary, National Museums Scotland contributes 28.97% of this towards you being a member of the Civil Service Pension Scheme
• A generous annual leave of 28.5 days – rising to 33.5 after 5 years, plus an additional 8 paid days public holidays.
• Free access to national (and international) museums and exhibitions
• A range of wellbeing benefits including Employee Assistance Programme 24/7
• Access to all the above and more from day one of employment.

About the Visitor Experience Assistant role:

You are the first person our visitors will see, and we want to make the right impression. Make no mistake, this is a customer service driven role. You will be working front of house, meeting and greeting visitors and helping them have a great experience. From promoting our public programmes and events to providing site tours and providing information and knowledge on our various collections and stories, every day is a new opportunity for us to lead the way in exceptional customer service.

As a Visitor Experience Assistant at the National Museum of Flight you will:

• Be proactive, approachable and visitor focussed in being ready to offer assistance, directions and exceptional customer service to our visitors
• Promote and support a broad range of public programmes, exhibitions and events
• Develop and maintain an appropriate level of knowledge of the Museum’s collections, displays, objects and stories, and activities.

Skills and experience we're looking for in our Visitor Experience Assistant:

• Ability to demonstrate an exceptional standard of customer service
• Effective communication skills
• Full driving licence desirable
• Ability to demonstrate a keen and genuine interest in working with the public
• Experience of working in a customer facing role.

Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you.

Please note this role is appointed on a seasonal basis.
Appointment between 1 April or Good Friday (whichever date is earliest) to 31 October.

Please be sure to view relevant attachments for this role (available on our Careers Portal: careers.nms.ac.uk) for full details of the position.

The closing date for this role is 10/05/2026.