Brand Home Guide

Job Description :

Brand Home Guide

Talisker Visitor Centre

Permanent, full time

Salary: £28,215 plus benefits (shared accommodation, annual bonus, product allowance, 34 days of holiday, private pension scheme, sharepurchase, and many more)

About us

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

About the Function

Our Scotland Brand Homes are world-class visitor experiences that bring our whisky brands to life through immersive tours, tastings, hospitality and retail. They play a vital role in connecting visitors from around the world with the heritage, craftsmanship and character of Scotland’s iconic whisky brands.

About the Team

Based on the stunning Isle of Skye, Talisker Visitor Centre welcomes guests from across the globe to discover the spirit of Talisker. Our team is passionate about delivering unforgettable experiences, sharing our love of whisky and creating lifelong advocates for our brand.

About the Role

As a Brand Home Guide, you will be at the heart of the visitor experience, delivering engaging tours, exceptional customer service and memorable whisky experiences. You will help bring the Talisker story to life while supporting retail, events and day-to-day visitor centre operations.

Role Responsibilities

• Deliver engaging distillery tours and tastings for visitors from around the world
• Provide exceptional customer service throughout the visitor journey
• Support ticket sales and welcome guests to the visitor centre
• Promote and sell products within the retail space
• Assist with merchandising and maintaining retail standards
• Support the planning and delivery of special events throughout the year

This is a fantastic opportunity to build your hospitality, tourism and whisky knowledge while working at one of Scotland’s most iconic distilleries in a truly unique location.

Experience / Skills Required

This could be the right opportunity for you if you have:

• A passion for delivering outstanding customer experiences
• Experience in hospitality, tourism, retail or a customer-facing environment
• Strong communication and relationship-building skills
• A collaborative and positive approach to teamwork
• A resilient, driven and open-minded attitude

Please note: This role will require regular evening and weekend working.

Flexible Working Statement

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.

Rewards & Benefits Statement

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

• Salary of £28,215 per annum
• Shared accommodation
• Annual bonus
• Product allowance
• 34 days holiday
• Contributory pension scheme
• Share purchase scheme
• And many more benefits

Diversity Statement

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Recruitment Scam Warning

Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.

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