Assistant Manager

Job Title: Assistant Manager
Store:Bob and Berts Dumfries
Job Type: Part-time (incl. weekends/early mornings) with potential overtime

Job Summary

We are seeking a passionate, experienced, and highly motivated Assistant Manager to join our team. Working closely with the Store Manager, you will be responsible for ensuring the smooth day-to-day operations of our coffee shop, driving team performance, and providing exceptional customer service. The ideal candidate is a hands-on leader with a love for coffee culture, excellent communication skills, and the ability to train staff and manage inventory effectively.

Key Responsibilities

Team Leadership & Training

• Supervise Staff: Lead baristas and staff during shifts, ensuring high standards of customer service and product quality.
• Training & Development: Train new hires on barista skills, coffee preparation, POS systems, and shop policies.
• Motivate & Coach: Foster a positive work environment, providing ongoing feedback and coaching to team members.
• Scheduling: Assist the manager in creating staff schedules and ensuring adequate coverage, particularly during peak hours.

Operational Management

• Day-to-Day Operations: Manage daily opening/closing procedures and ensure the store is clean, well-presented, and fully operational.
• Inventory Management: Monitor stock levels, place supplier orders, and conduct regular inventory counts to minimize waste.
• Equipment Maintenance: Ensure coffee machines, grinders, and other equipment are maintained and serviced as needed.
• Safety Compliance: Uphold all health, safety, and hygiene standards.

Customer Service & Sales

• Customer Excellence: Build relationships with customers and resolve complaints or concerns promptly.
• Driving Sales: Implement marketing initiatives, promote special offers, and drive sales targets.
• Product Knowledge: Maintain expert knowledge of our coffee, tea, and food menu to make recommendations.

Financial & Administrative Tasks

• Cash Handling: Oversee cash management, till balancing, and daily bank deposits.
• Financial Reporting: Assist with reporting on daily sales and KPIs, helping to manage labour costs and expenses.

Qualifications & Requirements

• Experience: 2+ years of experience in a supervisory or management role within the hospitality industry (coffee shop/cafe preferred).
• Barista Skills: Strong hands-on knowledge of espresso brewing, milk steaming, and latte art.
• Leadership: Proven capability to lead, motivate, and mentor a diverse team.
• Communication: Excellent verbal and written communication skills.
• Flexibility: Willingness to work flexible hours, including early mornings, weekends, and holidays.
• Physical Strength: Capable of standing for long periods and lifting heavy items (e.g., milk crates, coffee bags).
• Right to work in the UK

Why Join Us? (Benefits)

50% staff discount to use on shift and with friends & family!

Unlimited free hot drinks on shift!

Free cake on your birthday!

Enhanced family friendly policies!

Length of service recognition!

Opportunities to grow your career!

Ready to join the team? Submit your CV today and get ready for an exciting new adventure!