Campus Cleaning Services Assistant

Primarily based within one of the teaching/sports/admin buildings or a cluster group compromising of a number of residential properties, you will be an enthusiastic individual, committed to ensuring the highest standards of cleanliness are maintained throughout the buildings.

Reporting directly to an on-site Supervisor, you will be responsible in ensuring designated areas are cleaned in accordance with specifications and prepared for customer use.

Flexibility in location is required to ensure all building cover is maintained throughout the year, particularly during periods such as arrivals and departures and events including graduation.

As a front facing role, you will be expected to provide excellence in customer care to all users of the properties.

Additional Information/Special Conditions

Role holders are required to wear a uniform (that will be provided) and are expected to have a high standard of personal appearance.

As the post involves manual handling, the role holder should be physically fit to undertake all the duties and responsibilities.

Hours of work will primarily be between 06:00am and 22:00pm, this may vary depending on your shift pattern and there is a requirement to be flexible to work 5 days over 7 to meet business needs and cover the cleaning schedule.

Cleaners/Housekeepers are expected to work on the main student arrival (September) and departure weekends (May/ June and August), Applicant and Open days, Graduation and other key events. Dates and requirements will be advised.

Operational

• Provide planned and reactive cleaning services to defined service level standards to ensure a common standard is maintained within your designated area. Cleaning services include cleaning of all accessible surfaces, comprising furniture, fixtures and fittings, various floor types, carpets, sanitary ware, toilet and shower facilities (including unblocking drains as necessary), kitchens (including appliances)
• Report any maintenance, damage, cleanliness issues to the Supervisor, Accommodation Operations Assistant or Cleaning Services Manager
• Report any areas of concern in regard to student welfare immediately to Supervisor/Accommodation services or Student Support Services
• Ensure safe working practices are maintained in the workplace, particularly ensuring compliance with all instructions relating to the use and storage of chemicals, materials and equipment provided for the role
• Undertake legislative compliance through regular sanitising in relation to Legionella treatment and to report when such works are completed
• Carry out a full deep clean of all areas at the end of teaching/occupancy periods, as directed by the Supervisor
• Undertake room preparation in relation to bookings, including but not limited to making beds, literature distribution and hospitality provision set up
• Ensure all lost property is dealt with in accordance with University policy and procedures
• Attend and participate in relevant training and development to ensure that operational and safety standards are maintained at all times
• Support internal and external emergency cleaning, ensuring that body fluid and other emergency spillages and graffiti removal is dealt with in accordance with agreed procedures
• Empty waste and recycling receptacles in line with building specification and actual usage, transferring waste to designated disposal points
• Use all equipment and materials in an economical way, minimising waste.
• Restock consumables and report any faults or difficulties with equipment or materials to the Supervisor

Customer Service

• Provide excellence in all areas of customer service
• Welcome and respond effectively and efficiently to any enquiries from students, staff or visitors
• Participate in key University events e.g., graduation, student arrivals, Open Days, providing friendly, customer focused, proactive cleaning support
• Promote a positive image of the University, and the department, at all times by personally living the values, maintaining a professional appearance, wearing protective clothing/workwear as issued, whilst maintaining a positive and proactive mindset
• Assist with pedestrian flow, using supportive marshalling techniques at key events and times e.g., lecture change over, particularly at the beginning of the academic year, graduations etc

Health and Safety

• Ensure all work carried out complies with relevant risk assessments, safety legislation, University safety policies and procedures and all applicable regulations, Approved Code of Practices and good practice guidelines
• Ensure manual handling practices are observed at all times
• Complete and assist with compliance checks as required
• Assist with fire management procedures as required, supporting building users in the event of a fire alarm or emergency evacuation, directing them to the nearest emergency exits
• Report any breaches of security and emergencies within area of work to the Supervisor or Security and assist with emergency procedures as required

Please see the attached Job Description for a full list of duties.

Knowledge and Experience

• Experience of cleaning duties
• Knowledge of safe working practices and COSHH requirements
• Knowledge of Health and Safety in a cleaning environment
• Ability to perform repetitive tasks, including lifting and bending

Skills & Attributes

• Actively seeks to develop self
• Evidence of being self-motivated with a “can do” style and approach
• The ability to communicate effectively with a wide range of campus users
• The ability to follow instructions and prioritise and complete tasks efficiently
• Strong attention to detail and the ability to work independently

Knowledge and Experience

• Knowledge of working in a University environment
• Experience of working with students
• Computer literate

Full Time
Open ended

The closing date for applications is midnight on Sunday 31 May 2026.

The University will pay a supplement per annum pro rata with effect from 01 November 2025, to align with the Real Living Wage (RLW) which equates to £25,178 p.a. This RLW supplement will be reviewed annually to take account of future increases and RLW rates.

There is an expectation that work will be undertaken in the UK.

This role will require a Level 1 Disclosure check. An offer of employment will be subject to a satisfactory outcome of this process.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

The environment that students live and study in, and the relationship that they have with those responsible for maintaining it, forms a significant part of their University experience.

Our customers are diverse, including those attending courses in preparation for university study, undergraduates and postgraduates coming from Scotland, other parts of the UK and many other parts of the world. For some, this may be their first time away from home and others have specific requirements and needs.

The business is fact-paced, demanding and needs people who are committed to delivering consistently high standards and customer excellence.

As a team our vision is to deliver to our students, University colleagues and commercial customers an inspired service that has their needs at its core, significantly contributing to the reputation and financial growth of the University.

We want to be recognised as a team that does the right thing, makes things happen and others want to work with.

The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe. Driven by our mission to be the difference, we are addressing real issues, providing solutions, and helping to shape society.

The University has more than 17,500 students globally and employs 1,500 staff, with more than 140 nationalities represented within our community. Our campus environment is ranked first in the UK and top 10 in the world, and our sports facilities rank first in the UK and second in the world (International Student Barometer 2024, wave two), reflecting our long-standing designation as Scotland’s University for Sporting Excellence.

We were shortlisted for University of the Year 2024 at the Times Higher Education Awards and are proud holders of a Silver institutional award from the Athena Swan Charter, in recognition of our commitment to advancing gender equality. We have an overall five-star rating in the QS Stars University Ratings and are ranked top 30 in the UK for postgraduate teaching and learning (Postgraduate Taught Experience Survey 2024). In recognition of our excellence in business education, we are accredited by AACSB International.

Eighty-seven per cent of our research has an outstanding or very considerable impact on society, with more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021), and we are ranked among the top 100 institutions in the world for our contribution to meeting 10 of the 17 UN Sustainable Development Goals. We have twice been recognised with a Queen's Anniversary Prize; for our Institute for Social Marketing and Health (2014) and our Institute of Aquaculture (2019).

Alongside partners, the University spearheads the £214 million Stirling and Clackmannanshire City Region Deal – which will deliver three major University-led projects: the National Aquaculture Technology and Innovation Hub, Scotland’s International Environment Centre, and the Intergenerational Living Innovation Hub. We are also a central partner in the Forth Valley University College Health Partnership.

www.stir.ac.uk
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