Student Administration Seasonal Assistant (University of Stirling Graduates Only)

These fixed term three month posts to 14 September 2026 are available to recent University of Stirling graduates as a seasonal opportunity to support a busy team during an exciting period with a variety of key student administration activities taking place.

You will be based within the Student Administration team as part of the wider Student and Faculty Operations grouping which brings together central and faculty professional services teams. The Student Administration team carries out all central administration for undergraduate, post-graduate taught and post-graduate research students, including key activities like enrolment, progression and awards, tuition fees, leave of absence, withdrawal, programme changes, timetabling, exams and graduation.

You will provide administrative support to the team by completing a wide range of tasks to ensure key activities are completed effectively and on time, contributing to the delivery of an excellent student experience.

You will demonstrate strong communication, organisational and administrative skills and support the day-to-day running of the team. An interest in supporting the student community is essential, as is the ability to work flexibly as part of a team and to prioritise responsibilities within a busy working environment.

Your application of processes and procedures and use of systems will be efficient, effective and customer focused and you will ensure compliance with University regulations.

You will work closely with a range of stakeholders and key relationships will include Academic Registry, Admissions, Faculties, Financial Services and Student Support Services.

Informal enquiries should be made to Dani Tovey or Hannah Prothero, Student Administration Manager dani.tovey@stir.ac.uk or Hannah.prothero@stir.ac.uk.

• Provide administrative support across a range of academic programmes and activities to deliver an excellent student experience and high levels of customer service; provide support to all academic and professional services colleagues, applicants, and students
• Prioritise and respond professionally to queries from students and staff across a range of platforms (e.g. email, unidesk, Teams) with accurate and helpful information. In collaboration with the Student Administration Coordinators, respond to complex queries or complaints or escalate as appropriate
• Assist with the student registration journey, providing support to students to engage with and complete the process
• Responsible for core enrolment processes such as student photo approval, ID checks and ID card distribution
• Maintain accurate records in accordance with data protection legislation and professional body requirements
• Assist the Student Administration Coordinators/Officers to review and update invigilator handbooks, student examination guides and graduation information, ensuring content remains accurate, up to date, and fit for purpose
• Contribute to the development and administration of a Canvas module for the delivery of invigilator training materials, supporting content updates, user access, and effective communication of examination requirements
• Assist with the organisation, preparation, and supply of all stationery, materials, and documentation required for the effective delivery of University examinations
• Assist with the smooth operation of on-campus examinations by providing practical assistance to candidates and invigilators, helping to resolve issues as they arise
• Assist with the processing and issuing of replacement degree certificates purchased through the University online shop, ensuring orders are completed accurately and within agreed service level agreements
• Process graduation-related and University online shop refunds in accordance with University Finance policies and procedures
• Assist with the issuing of award documentation following the conclusion of graduation ceremonies, ensuring timely and accurate distribution
• Monitor student enrolment numbers against timetabled room capacities and work with Faculty administrators and the timetabling team to update group sizes in the Allocate system or arrange alternative accommodation where required
• Any other activities commensurate with the grade and nature of the role as directed by the Senior Team

Faculty and University Wide Activities

• Work flexibly and collaboratively, providing administrative support across the University; contribute to major events such as enrolment events and graduation; willingness to work occasional non-standard hours
• Demonstrate a proactive approach to personal development and undertake development in skill areas related to the post
• General office duties, as required e.g. collection and delivery of mail and management of generic e-mail boxes and enquiry management system
• Undertake any other duties and responsibilities, commensurate with the grade of the post, as directed by line manager

Qualifications

• Educated to a minimum of HNC/HND level, or equivalent professional experience

Knowledge & Experience

• Proven experience working in a busy, customer focused administrative environment
• Well-developed IT skills: proficiency in Microsoft Office applications with the capability of further developing IT skills to use specialised software applications as required

Skills & Attributes

• Strong organisational and time management skills and ability to prioritise a range of tasks in a fast-paced environment, while maintaining high standards of quality and accuracy
• Ability to work effectively and calmly under pressure
• Creative and positive attitude with a commitment to providing a high-quality service
• Self-motivated, enthusiastic and able to work independently using initiative, as well as part of a team
• Strong written and oral communication skills and ability to communicate effectively with individuals from a wide range of backgrounds and cultures
• Demonstrable ability to identify problems and propose solutions
• Ability to foster good relationships, using tact and diplomacy when required

Knowledge & Experience

• Previous experience of working in Higher or Further Education and/or up-to-date knowledge of issues relating to the student lifecycle and experience
• Experience of using student record systems (preferable Tribal SITS) or a similar database
• Experience of taking part in continuous improvement projects

Skills & Attributes

• Highly developed IT skills including knowledge and experience of the Microsoft Office suite, in particular highly developed Excel skills

*University of Stirling Graduates Only*
X4 positions available

Full time
Fixed term for 3 months

The closing date for applications is midnight on Wednesday 27 May 2026.
Interviews are expected to take place on Friday 05 June 2026.

The University will pay a supplement per annum pro rata with effect from 01 November 2025, to align with the Real Living Wage (RLW) which equates to £25,178 p.a. This RLW supplement will be reviewed annually to take account of future increases and RLW rates.

There is an expectation that work will be undertaken in the UK.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe. Driven by our mission to be the difference, we are addressing real issues, providing solutions, and helping to shape society.

The University has more than 17,500 students globally and employs 1,500 staff, with more than 140 nationalities represented within our community. Our campus environment is ranked first in the UK and top 10 in the world, and our sports facilities rank first in the UK and second in the world (International Student Barometer 2024, wave two), reflecting our long-standing designation as Scotland’s University for Sporting Excellence.

We were shortlisted for University of the Year 2024 at the Times Higher Education Awards and are proud holders of a Silver institutional award from the Athena Swan Charter, in recognition of our commitment to advancing gender equality. We have an overall five-star rating in the QS Stars University Ratings and are ranked top 30 in the UK for postgraduate teaching and learning (Postgraduate Taught Experience Survey 2024). In recognition of our excellence in business education, we are accredited by AACSB International.

Eighty-seven per cent of our research has an outstanding or very considerable impact on society, with more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021), and we are ranked among the top 100 institutions in the world for our contribution to meeting 10 of the 17 UN Sustainable Development Goals. We have twice been recognised with a Queen's Anniversary Prize; for our Institute for Social Marketing and Health (2014) and our Institute of Aquaculture (2019).

Alongside partners, the University spearheads the £214 million Stirling and Clackmannanshire City Region Deal – which will deliver three major University-led projects: the National Aquaculture Technology and Innovation Hub, Scotland’s International Environment Centre, and the Intergenerational Living Innovation Hub. We are also a central partner in the Forth Valley University College Health Partnership.

www.stir.ac.uk
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