Owners Lounge Team Member
- Create a welcoming environment for Holiday Homeowners by providing personalised service and maintaining a well-presented lounge.
- Ideal candidates are friendly, professional, and able to communicate well, with customer service experience preferred.
- Flexible working hours in Prestonpans, with full-time, part-time, and seasonal options, alongside career development opportunities and comprehensive training.
Position: Owners Lounge Team Member
Type: Full-Time / Part-Time / Seasonal
Pay Rates: Up to £12.71 per hour depending on age
Join our One Great Team at Haven as an Owners Lounge Team Member, where you’ll help create a relaxed, welcoming, and high-quality experience exclusively for our Holiday Homeowners. This role is all about great service, familiar faces, and creating a comfortable social space that owners love returning to.
We’re on the hunt for a friendly, upbeat Owners Team Member to bring some fun and flavour to our team! In this role, you’ll be the face of our Owners Venue.
Key Responsibilities
- Greet Holiday Homeowners warmly and provide attentive, personalised service
- Take and prepare drinks orders, including beers, wines, spirits, and simple cocktails
- Take and serve food orders, working closely with our kitchen team
- Maintain a clean, organised, and well-presented bar and lounge area
- Build rapport with owners, helping to create a friendly, community feel
- Support owner events and social activities, including setting up, serving, and ensuring events run smoothly
- Work collaboratively with other departments across the park when required to support owner experiences and operational needs
- Work closely with the team to ensure smooth day-to-day lounge operations
- Follow all responsible alcohol service and health & safety guidelines
Requirements
- Previous experience in a bar, hospitality, or customer-facing role is beneficial but not essential
- Applicants must meet the minimum legal age of 18 to sell alcohol.
- A friendly, professional, and customer-focused approach
- Confident communicator who enjoys building positive relationships
- Able to work calmly and efficiently in a relaxed but service-led environment
- Flexible availability, including evenings, weekends, and holidays
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.
To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.
For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk