Housing Administrator

About the Role

Do you want to make a positive difference to people’s lives? Come and join Wheatley Care as a Housing Administrator.

Wheatley Care is a values-led social care organisation with over 40 years’ experience delivering high-quality, person-centred support. As a not-for-profit provider, we reinvest our resources where they matter most – the people and communities we serve. Our work is grounded in dignity, respect, and the belief that everyone deserves the opportunity to live well.

We are currently looking for a Housing Administrator to join our supported temporary accommodation service at Dunedin Harbour in Edinburgh. The service provides accommodation and support for individuals experiencing homelessness and other complex challenges, with a focus on creating a safe, stable, and inclusive environment.

As a Housing Administrator, you will play a key role in the effective running of the service, supporting tenancy management, coordinating administrative processes, and working closely with colleagues and external partners to ensure high-quality outcomes for the people we support.

What You’ll Do

• Manage a varied housing administration workload, ensuring priorities are met effectively
• Respond to day-to-day housing enquiries and support tenancy management activities
• Prepare tenancy documentation, coordinate sign-ups, and support people settling into accommodation
• Liaise with internal teams, housing officers, and external agencies to coordinate services and support
• Arrange property maintenance, repairs, inspections, and health and safety tasks
• Support housing benefit applications, rent monitoring, and income maximisation processes
• Maintain accurate records, data, and reporting systems in line with organisational requirements
• Provide guidance and information on housing, benefits, and tenancy-related matters
• Work collaboratively as part of the wider team to deliver a high-quality, person-centred service

What We’re Looking For

Experience & Skills

• Strong administrative experience with the ability to manage a varied workload
• Excellent communication and interpersonal skills
• Good IT skills, including experience using Microsoft Office systems
• Knowledge of housing management, welfare benefits, and tenancy-related processes
• Understanding of the needs of individuals experiencing homelessness or complex challenges
• Ability to work independently, use initiative, and solve problems effectively

Qualifications

• SVQ in Housing, Administration, or Health & Social Care (desirable)

Personal Qualities

• Organised, proactive, and solution-focused
• Professional, reliable, and adaptable
• Committed to delivering excellent customer service
• Values-led with a compassionate and respectful approach

Our Values

At Wheatley Care, everything we do is guided by our core values:

• Ambition – striving to achieve the best outcomes
• Trust – building honest and open relationships
• Inclusion – creating environments where everyone belongs
• Excellence – delivering high-quality services

We are looking for someone who shares these values and is committed to making a difference.

Why Join Us?

As part of Wheatley Care, we offer a sector-leading benefits package.

The successful candidate will receive:

• A rewarding career with a competitive salary
• Access to a contributory pension scheme
• Excellent leave entitlements
• Enhanced maternity, paternity, adoption and shared parental leave
• Contributions towards dental, optical, driving lessons and more
• Access to staff inclusion networks promoting an inclusive workplace
• 24/7 access to our employee assistance programme

Additional Information

• PVG Scheme membership is required
• This role requires organisational skills and the ability to manage competing priorities

Our Commitment to Inclusion

Wheatley Care is committed to building diverse and inclusive teams. We want to create an environment where everyone feels valued, supported, and able to contribute their best work.

We celebrate individual differences and recognise the strength this brings to our organisation. It’s important that our workforce reflects the communities we serve, and we welcome applications from people from under-represented groups.

Please note that Wheatley Care does not hold a UK Visa and Immigration Sponsorship licence and is therefore unable to sponsor Right to Work in the UK visa applications.

Closing Date: 16 June 2026 at 5pm

For an informal chat about the role, please contact: Cath Wheatcroft Health and Wellbeing Manager on 07920538050 or cath.wheatcroft@wheatley-care.com

To apply, please visit Job Train

We want all our candidates to shine. If you need any reasonable adjustments during the recruitment process, please contact:
recruitment@wheatley-care.com