Receptionist

Receptionist

Dalmeny Park House Hotel

Full Time

We are looking for a Receptionist to join the team at Dalmeny Park House Hotel. As the first point of contact for guests arriving at the hotel, ensuring they receive a warm and friendly welcome is essential. You will be responsible for checking guests in and out, using our booking system effectively, up-selling hotel services, and answering guest queries both face-to-face and over the phone.

Part of the award-winning, family-owned RAD Hotel Group, Dalmeny Park House Hotel is a stylish and welcoming venue renowned for its exceptional hospitality, elegant surroundings, and memorable weddings, events, and stays. Join a passionate team in a vibrant environment where we work together to exceed guest expectations.

What You'll Be Doing:

• Delivering a warm and professional welcome to all guests, creating an exceptional first impression at reception.
• Handling telephone enquiries from prospective customers and guests, taking accurate messages and ensuring prompt communication.
• Managing the hotel booking system, including guest check-ins, check-outs, reservations, and payment processing.
• Working closely with managers and other departments to maintain smooth daily operations and provide a seamless guest experience.
• Providing outstanding customer service and responding efficiently to guest needs and requests.

What We're Looking For:

• Previous experience in customer service, hospitality, or reception is advantageous.
• Excellent verbal and written communication skills.
• A professional and well-presented appearance at all times.
• Strong IT and administrative skills, with confidence using booking systems and Microsoft Office.
• Ability to work well under pressure and as part of a team.
• A valid driver's licence is desirable but not essential.

What We'll Offer You:

• 4-weekly tips
• Weekly pay
• Discounts across all 8 RAD Hotel Group venues
• Staff uniform provided
• Career progression opportunities
• Full training provided
• Staff meal whilst on duty
• Length of Service and Birthday Incentives