Front Office Night Team Member
- The role involves welcoming guests at night, managing hotel operations, ensuring guest satisfaction, and completing night audits and safety checks.
- The ideal candidate has experience with OPERA Cloud, strong customer service skills, and a passion for hospitality.
- Working hours include night shifts at Novotel Edinburgh, offering 28 days of holiday, development opportunities, and benefits like hotel discounts and a pension scheme.
Salary: 13.95/hour
Required applicants with current right to work in the UK
What is in it for you:
- ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)
- Free night stays in our UK hotels and discount in any Accor Restaurant (T&C Applies)
- Hotel discounts for your Friends and Family
- Training & Development
- International career opportunities
- 28 days holidays per year (up to 33 with length of service)
- Support your wellbeing in your professional and personal lives
- Recommend a Friend Incentive
- Pension Scheme
- Cycle to work scheme
- Complimentary Staff meal
- Uniform provided
Our objective is simple: make you grow and give you the spark to unleash your personality
Job Description
As our next Night Receptionist, you…
- Are the ‘face of Novotel Edinburgh Centre, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
- Assist in the general running of the hotel at night and support other departments to set up for the next day.
- Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.
- Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after.
- Ensure a wonderful guest experience.
- Ensuring that all charges are accurate and posted on a timely basis.
- Handling all calls promptly and professionally.
- Document accurately all internal and guest messages.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to other duties as requested by Management and Supervisors
Qualifications
- Prior experience working with OPERA Cloud
- Fluency in English
- Customer Service
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
Our mission at Novotel Edinburgh Centre, is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
If you feel you are the right candidate for the role as our Front office Night Team Member please click ‘apply’ now! We’d love to hear from you!
Additional Information
One more thing…
By working at the Novotel Edinburgh Centre, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong
If you feel you are the right candidate please click ‘apply’ now! We’d love to hear from you!