Associate Business Analyst

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.

Home Office Digital designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.

An Associate Business Analyst is responsible for, and carries out, tasks to support the understanding and development of a product and/or service under direction and guidance from more senior Business Analysts.

This junior role enables the Associate Business Analyst to start to gain the skills and experience and/or understanding in business analysis methods and techniques, utilise relevant tooling and deliver outputs to the required standard before progressing to undertake business analysis activities for which they are fully tasked and responsible.

Migration and Borders Digital is part of the Home Office Digital Directorate in the Home Office. M&B Digital is a Portfolio of around 3,500 dedicated professionals made up of civil servants and suppliers working together to develop some of the most challenging and transformative technology products, supporting critical programmes within the Migration and Borders system. Working closely with colleagues in the Migration and Borders mission, we also support a number of the Home Office's capabilities such as Customer Services, Immigration Enforcement and Border Force. We jointly design services, build, run and sustain them to enable some of the government?s most important strategic outcomes, notably the legitimate movement of people and goods to support economic prosperity.

Key responsibilities

Your main day to day responsibilities could include gaining skills and experience in:

• Support and facilitate workshops to identify, clarify, and document business requirements.
• Model current (?As Is?) business processes and produce analysis artefacts such as process maps.
• Draft clear requirements and user stories to support feature delivery.
• Develop and apply scenario-based acceptance criteria to support effective testing.
• Maintain traceability of requirements and user stories through epics or high-level requirements.
• Gather and analyse evidence to inform business needs, priorities, business cases, and benefits realisation.
• Identify service and process improvement opportunities and support implementation of agreed solutions.
• Produce performance measures and support stakeholder engagement through analysis outputs (e.g. RACIs).

This on the job training will be provided through:

• Exposure to and utilising methodologies and tools used by Business Analysts within the Home Office.
• Building up experience in the role by supporting more senior Business Analysts in their day to day work.
• Receiving career mentoring and coaching across Home Office Government Digital and Data Profession.

Working pattern

This role is available on a full-time basis with the option of compressed hours working. This role is also suitable for part-time working hours, with a minimum requirement to work 5 days / 28 hours per week due to business requirements.

Travel

Occasional travel may be required to other work locations within the UK according to business needs. All related costs will be reimbursed in line with Home Office policy.

Essential Criteria

We are looking for someone with the motivation to learn and develop as a Business Analyst. To support this, you will demonstrate the following:

• Strong analytical and numerical skills, with the ability to interpret information accurately and critically.
• Clear and effective communication skills, both written and verbal, tailored to a range of audiences.
• A logical and objective approach to problem-solving, with curiosity and attention to detail.
• The ability to build positive working relationships and engage confidently with colleagues and stakeholders at all levels.
• An organised and reliable approach to managing your workload, delivering quality outputs with appropriate guidance and support.
• Personal responsibility for your work, showing willingness to learn, reflect, and continuously improve.
• Confidence using digital tools such as Microsoft Word and Excel (or equivalent), with a readiness to develop technical skills further.

The essential criteria listed above are reflective of the Home Office Government Digital and Data Profession Career Framework (based on the industry standard SFIA framework- Use the levels of responsibility to understand what would be expected for each technical skill listed). Please see below for the relevant skills expected after one year in your role:

Change and Transformation

• Business Change Management
• Business Situation Analysis (BUSA) ? Level 2
• Business Modelling (BSMO) ? Level 2
• Requirements Definition and Management (REQM) ? Level 2

Development and Implementation

• User Experience
• Feasibility Assessment (FEAS) ? Level 2

Relationships and Engagement

• Stakeholder Management
• Stakeholder Relationships Management (RLMT) ? Level 2

Desirable Criteria

Ideally you will also have the following skills or some experience in:

• Experience working collaboratively within a project or delivery environment, with the ability to influence and negotiate effectively.
• Familiarity with digital delivery and collaboration tools such as PowerPoint, Confluence, and/or Jira.

We'll assess you against these technical skills during the selection process:

• Stakeholder Relationships Management (RLMT) ? Level 2
• Business Modelling (BSMO) ? Level 2
• Business Situation Analysis (BUSA) ? Level 2

In addition to your salary, a career with the Home Office offers a range of benefits, including:

• Learning and development tailored to your role
• A Civil Service pension with an employer contribution of 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• Eight days of public holidays, plus one additional privilege day.
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.
• This role has access to a Digital Capability-Based Allowance ? Recruitment and Retention Allowance. Applicants who are successful at interview will be invited to complete a Capability and Skills Assessment post-interview. Any allowance awarded will be based on the assessment of your capability against the six skills advertised for this role. Please see the Home Office Digital Recruitment and Retention Allowance Careers page for more information.
• The allowance values are set by the Home Office, subject to remaining in a qualifying role. This allowance is non-contractual, subject to an annual review and could be withdrawn at any time.
• For both new entrants and existing civil servants, the total compensation offer is a combination of base salary and, if applicable, a capability-based allowance.
• See more of our benefits on our careers website.

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Job contact :

• Name : Home Office Resourcing Centre
• Email : HORCCampaignTeamHSGPSGandMBG@homeoffice.gov.uk

Recruitment team

• Email : HOrecruitment.grs@cabinetoffice.gov.uk