Quality Assessor

Quality Assessor 

Location: Work at home (UK)

Contract: Permanent & full-time - flexibility required

Salary: £31,500

Role Overview

Working as a Quality Assessor for a presigious banking client, the post holder will be expected to complete quality checks and monitoring, provide insight into trends and how to overcome these and present findings in a meaningful and structured way. The successful candidates will ensure that consistency, fairness and high standards in Quality are not only met, but also exceeded.  

Competencies & Skills Required 

• Solid understanding of how Quality can influence achievement of business objectives

• Have an excellent command of the English language

• Strong motivational skills to develop people’s attitudes and skills

• Excellent communication skills to impart knowledge and information

• Committed, enthusiastic, positive and resilient

• Able to cope in a high-pressure environment

• Comfortable with adapting to fast paced change

• Advantageous to have experience within financial services

• Advantageous to have previous QA experience 

 Skills/personal attributes 

• Accuracy and speed

• Presentation skills to report statistical information and conduct team briefs

• High level of numeracy and literacy

• Ability to take on new challenges and ideas

• Excellent communication skills both written and verbal

• Sound coaching skills

• Ability to undertake statistical analysis

• Confident and capable of communicating with client and team members

• Highly organised with the ability to meet deadlines

• Ability to cope under pressure

What you get from us 

• Perks at Work – Savings Discounts / Free Online Classes

• Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice

• Critical Illness – up to £10,000

• Cycle to Work Scheme

• Eyecare support voucher

• Holiday Purchase Scheme

• Length of Service Awards

• Workplace Pension

• Monthly Inspire Awards – For the best of the best

• Refer-A-Friend earns up to £1,200 for you

• Monthly Wellbeing Webinars

• Dedicated Employee Experience Progress – Here to support TP journey