Manage customer queries, support service inboxes, resolve complaints, and coordinate with account managers while participating in continuous improvement projects.
The ideal candidate will have excellent communication skills, advanced knowledge of Microsoft Office, and a strong customer focus.
This is a fixed-term role, Monday to Friday 8:00 am - 4:30 pm, with 29 days holiday and a competitive salary up to £27,500.
Handle customer complaints with empathy, thorough investigation, and effective problem-solving to create positive experiences.
Ideal candidates have strong communication skills, a problem-solving mindset, and previous experience in customer service or complaints handling.
This full-time role is based in Glasgow with hybrid working options and monthly collaboration in regional offices, offering a competitive salary and benefits.