Lead the strategic management of AXA’s live contact centre, ensuring exceptional customer service through real-time performance monitoring and data analytics.
The ideal candidate has experience in contact centre operations, strong analytical skills, and the ability to make swift decisions.
This full-time role is based in Glasgow, with collaborative operational teams, and focuses on maintaining service levels amid demand fluctuations.
Join the Reporting and Analytics team, applying data science, machine learning, and AI to solve real business problems and deliver scalable insights.
Ideal candidates will possess strong statistical, machine learning, and coding skills in Python and SQL, with a collaborative mindset.
This permanent, full-time role offers flexible working in Aberdeen, Perth, Inverness, or Glasgow, alongside competitive salary and performance-related bonuses.
As a Patient Services Advisor, you will manage customer enquiries, relay information on hospital services, and ensure an excellent customer experience.
The ideal candidate will possess strong communication skills, good IT proficiency, and a background in customer service or administration.
This part-time role offers flexible shifts from Monday to Sunday in Glasgow, with a competitive hourly rate and support from a charitable healthcare organisation.
Support individuals with disabilities in daily living activities within a shared home, ensuring their wellbeing and engagement in local community activities.
Ideal candidates should possess a caring nature, strong communication skills, team spirit, and a creative flair, with no prior experience necessary.
This part-time role involves flexibility across multiple shifts, including evenings and weekends, with training provided and further qualifications funded.
Coordinate delivery of essential activities for examinations, assessments, and graduations, ensuring accuracy and efficiency in service delivery.
Ideal candidates should demonstrate strong organisational, analytical, and communication skills, with a focus on student services and process improvement.
Role includes flexible hours to support key examinations and is based in St Andrews, offering a dynamic and collaborative work environment.