Handle customer complaints with empathy, thorough investigation, and effective problem-solving to create positive experiences.
Ideal candidates have strong communication skills, a problem-solving mindset, and previous experience in customer service or complaints handling.
This full-time role is based in Glasgow with hybrid working options and monthly collaboration in regional offices, offering a competitive salary and benefits.
Lead the audit, risk management and assurance functions to enhance organisational decision-making and resilience through a strategic, risk-based approach.
The ideal candidate will have extensive experience in audit, risk management and assurance, combined with strong leadership and advisory skills.
This permanent, full-time role is based in Glasgow, with benefits including a Civil Service Pension and a competitive salary range of £80,172 - £92,533.